FAQ

When will my item be shipped?
All orders will be shipped within 1 business day from the receipt of payment. Delivery times are based on business days (Mon- Sat except Holidays).

How will you ship my order?
We use USPS Priority Mail.

Are you gonna provide me tracking info?
Yes, we will email you the tracking number.

I want it next day. Can you do it?
Yes, please email us and we will ship it out via USPS Express Mail with extra $5.

Do you ship to Hawaii, Alaska, PO Boxes, APO/FPO & U.S Territories?
Yes.

Do you ship international?
Yes, shipping cost is $15.

Do you accept Exchange?
No, we do not at this moment.

What is your return policy?
Merchandise must be returned within 14 days of receipt.
Merchandise must be unworn and must have all tags attached.
Any merchandise marked “Final Sale” cannot be returned.
You’re responsible for return shipping charge.
Original shipping charge is non refundable.
Return for a refund will credit back to your credit card, PayPal.
To return, please email Chloe@HuggyMonster.com. We’ll provide instruction including RMA# in the email.

I still have questions, can i talk to you?
Yes, you can email me at Chloe@HuggyMonster.com

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